At Jewelwrld, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we accept returns of damaged or incorrect items only.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at within 14 days of receiving your order. We will provide you with instructions on how to return the item and process your refund or exchange.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping Costs

If you are returning an item due to damage or an error on our part, we will cover the shipping costs for the return. If you are returning an item for any other reason, you will be responsible for paying the shipping costs.

Contact Us

If you have any questions about our return policy, please contact us at We are always happy to assist you.